At YaraHotel, we strive to ensure a seamless booking experience for our guests. Below are the guidelines regarding booking and cancellations:

Booking Policy

1. Booking Confirmation:

   • To confirm your reservation, an advance payment is required. The amount will be specified during the booking process. Your reservation will only be secured once this payment is made.

2. Payment Methods:

   • We accept payments via cash, credit card, or debit card. For any special payment arrangements, please contact our reservations team.

3. Booking during Peak Periods:

   • For bookings made during long weekends or peak periods, full payment may be required at the time of booking. Please note that these bookings are non-refundable and non-amendable once confirmed.

4. Reservation Changes:

   • Modifications to your reservation, such as changes to the dates or room types, are subject to availability and may incur additional charges. Any changes must be requested at least 14 days prior to the arrival date.

Cancellation Policy

1. Cancellation Notice:
   • All cancellations must be communicated in writing or via email. Please contact our reservations team to inform us of your cancellation.
2. Cancellation Period:
   • Cancellations must be made at least 14 days prior to your scheduled arrival date. If the cancellation is made within this timeframe, a refund of your advance payment will be processed.
   • For cancellations made less than 14 days before the arrival date, no refund will be issued for the advance payment.
3. Non-Refundable Period:
   • Please note that bookings made for long weekends or peak periods are non-refundable, regardless of when the cancellation is made.
4. Payment Methods:
   • Payments can be made via cash, credit card, or debit card directly to the hotel. Full payment must be completed prior to your departure date.

For any further queries or assistance with your reservation, feel free to contact our reservations team using the contact information provided.

Thank you for choosing YaraHotel, where a warm and friendly welcome awaits you.

Reservations Team
YaraHotel Nuwara Eliya (Pvt) Ltd